News & Updates

How a Med Spa Should Respond to a Negative Google Review (PHIPA and Quebec Privacy Limits)

Darly Cham

Published on: 26/09/2026

A med spa is usually not a health information custodian under PHIPA, but the nurse or physician working inside it is. What that means for who is allowed to write your review replies.

google reviewsmed spaPHIPAQuebec Law 25privacyreview management

How to Respond to a Negative Google Review as a Dentist in Ontario (Without Breaking PHIPA)

Darly Cham

Published on: 15/09/2026

What an Ontario dentist can and cannot write in reply to a negative Google review. PHIPA section 4(1)(b) and section 29, the RCDSO position, a five-step method and three reply templates.

google reviewsdental practiceonline reputationPHIPAOntario